Updated on May 5, 2026

Data deletion instructions

You can ask us to delete your e-memory account and your personal data at any time. This page explains how to do it, what gets deleted, and what may be retained for limited periods for legal reasons.

How to request deletion

You have two ways to request deletion. Pick whichever is easier for you.

  1. From your account. Sign in to e-memory, go to Settings → Account → Delete account, and confirm. Your account and all Memorial Pages you own will enter the deletion process described below.

  2. By email. If you can't sign in, write to team@e-memory.app from the email address registered to your account. Use the subject line "Data deletion request". Tell us the email on the account and, if you like, a sentence about what you want deleted (whole account, a single Memorial Page, specific content, etc.). We'll confirm and complete the request within 30 days.

If you signed in with Facebook, Google, or Apple, you can also revoke our access from those providers' settings. That stops future logins but does not by itself delete the data we hold — you should also use one of the methods above to request deletion.

What gets deleted

When you request deletion of your account, we permanently delete:

  • Your account profile (name, email, password hash, preferences)

  • All Memorial Pages you own, including photos, videos, audio, music, text tributes, and other uploaded content

  • Successor designations and any verification documents you provided

  • Communications you've sent us through in-app channels (where lawful)

  • Cookies and similar identifiers we have associated with you

What may be retained, and why

A small amount of information may be retained for limited periods, only where the law requires or where there is a legitimate need:

  • Transaction records held by our Merchant of Record (Paddle or Lemon Squeezy) for tax and accounting purposes, for the period required by Ukrainian and EU law (typically 3 years).

  • Backup copies are overwritten in the ordinary course of our backup rotation — usually within 90 days of deletion. We do not actively access these backups.

  • Records of the deletion request itself (so we can prove we honoured it).

  • Information we are legally required to keep, such as records of a fraud investigation or a binding court order.

What happens to Memorial Pages you co-manage but don't own

If you are a Co-Manager or Contributor on a Memorial Page owned by someone else, deleting your account removes you from that page (your name, profile, and any content attributed to you). It does not delete the page itself — that remains with the Account Owner. If you want specific content you uploaded to a page owned by someone else to be removed, ask the Account Owner first; if you cannot reach them, write to team@e-memory.app and we'll handle it.

How long it takes

Account deletion is initiated immediately when you confirm. Memorial Page content enters a short grace period (so families can rescue the page if it's a shared memorial) and is then permanently deleted. Most deletions complete within 30 days of your request; the staged retention rules in our Terms of Use apply.

Deleting a deceased person's account


If you are a family member, executor, or designated Successor and you wish to delete the account of someone who has died, please see Section 8 of our Terms of Use and write to team@e-memory.app. We'll ask for a death certificate or equivalent documentation before proceeding.

Your wider data-protection rights

Deletion is one of several rights you have under the EU General Data Protection Regulation (GDPR) and the Ukrainian Law on Personal Data Protection — alongside the rights to access, correct, restrict, object to, and port your data. Our Privacy Policy explains these in full. To exercise any of them, write to team@e-memory.app.

Contact

Privacy queries: team@e-memory.app

Sole Proprietor Maryna Repekh
Keletska St. 51-A, apt. 101, Vinnytsia, Ukraine
Tax ID: 3418408086